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Terms & Conditions

Soby Travels Pvt Ltd ( ), a company registered in India bearing registration number U63040DL2010PTC206901. Any bookings made through our website ( are subject to your acceptance of the terms and conditions as below:

Online bookings/ Exclusive Tour Package/Hotel Booking/Other arrangement related to Travel and Tours business  (credit or debit cards):

  • Payment in full is required as soon as your booking is confirmed. This may be at the time of booking (for 'instant' hotels) or as soon as requested services are confirmed.
  • Payment is possible by credit card (Visa, Mastercard or Amex) or debit card .
  • All payments will be debited from your card in the currency selected.
  • In the case of failed credit card transactions we reserve the right to cancel unpaid services and all vouchers will be null and void.

Offline bookings:
Confirmed services will be paid by 24 hours which time we must be in receipt of full payment by credit card. You may add your card details via 'booking history' or telephone any of our calls with credit card details. Failure to pay will result in cancellation of services.

Credit Card Security
On the advice of our credit card authorization company, we are occasionally required to request a signed credit card authorization form and a photocopy of your passport for identification purposes. This measure is in place for your own security and protection against fraudulent use of credit cards.

Internal flights, Rail and Sightseeing
When providing Internal flights, Rail or Sightseeing services we are acting as agents for the principal. Please refer to your voucher for details.

Cancellation fees for groups will be advised upon confirmation.
Cancellation fees for individuals are charged as follows, per room (in selected currency):

  • 30 days or more prior to arrival(Full refund)
  • 30 to 15 days prior to arrival: 50% of the package cost
  • 15 to 10 days prior to arrival: 75% of the package cost
  • Less than 10 days of arrival : 100% of the package cost

Visa support is non refundable and subject to 100% cancellation charge.
Hotel booking fees are non refundable.
Rail tickets are non refundable and subject to 100% cancellation charge.
All cancellations must be notified to in writing and acknowledged by us to the customer.

An amendment can be made subject to prior  approval by the website owner and appropriate time ( 10 days prior to arrival) is required to change/add on in the hotel booking/tour package.
Amendment/add on or change is not acceptable for Visa services.

Russian Visa Support
Tourist Visa support is supplied free of charge only when you have a confirmed reservation at a Russian hotel reserved/Russian tour package on .

Booking Deadlines
72 Hours before the booking is not acceptable.

Passports and Visas
Passports and visa are your responsibility. Visas are required for ALL travelers to Russia and Belarus. Ukraine allows entry without a visa for citizens of EU, Switzerland, USA, Canada, Japan, Liechtenstein, Andorra, Vatican, Monaco, Iceland, Norway, San Marino passport holders who may stay in Ukraine up to 90 days for tourism only. We offer a service on the web sites for you to obtain visa support letters for Russia, Ukraine and Belarus at a fee when booking accommodation for the entire period. These will allow you to obtain a visa from your preferred Consulate. Please check with your local consulate for full details of current requirements and charges. Restrictions may apply to certain nationalities. For UK based clients, we also offer a postal visa service to obtain Russian, Ukrainian and Belarus visas. Please note that only the Consulates of Russia, Ukraine and Belarus have the authority to grant visas and the granting of a visa is entirely at their discretion.

Force Majeure  shall not be liable for any failure or delay in the performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limit to the generality of the foregoing, the following shall be regarded as such circumstances: Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, or strikes.

Contact details
If you fail to provide your correct email address and telephone number with country code, we cannot be held responsible for your failure to receive documents and messages concerning the status of your reservation. We reserve the right to cancel reservations when we are unable to contact you if necessary.